Terms of Use
The present terms of use (below « Terms of Use ») govern the relationship between the company SCV Domaine Skiable (below « SCV »), operating the ski lifts of the Serre Chevalier ski area, and all users (below « User ») that :
Use a pass (below « Pass ») allowing to access one or multiple lifts operated by SCV ; or
Participate in an activity (below « Activity ») operated by SCV or one of its agents.
By using a Pass or by participating in an Activity, the User accepts with no reserve the Terms of Use.
ARTICLE 1. INFORMATIONS ABOUT SCV
SCV is a simplified joint stock company with capital of 15,012,460.40 €, registered at the RCS (Company Trade Register) of GAP under the SIREN number 348 799 529, and with the Intra-community VAT number : FR 41 348 799 529.
Its informations are :
Registered Office : place du Téléphérique, Le Serre d’Aigle, Chantemerle, 05330 Saint-Chaffrey, France ;
Phone number : +33 (0)4 92 25 55 00 ;
Email address : info@serrechevalier-pass.com
SCV is insured by Allianz IARD (1 cours Michelet, CS 30051, 92076 Paris La Défense Cedex, France).
It is registered as an insurance intermediary agent under Orias number 20000112.
ARTICLE 2. ACCESSING THE LIFTS
The Passes give access to the lifts operated by SCV.
Certain lifts are, however, likely to be closed, with or without notice, for reasons like weather, snow or sanitary issues. SCV does not guarantee the daily opening of all the lifts that the company operates.
Access restrictions, linked for example to the age or physical condition of the User, may apply to certain lifts. These restrictions can be consulted in the Pass Offices of SCV, on the website https://www.serrechevalier-pass.com/ (below « Website »), and when boarding each lift. It is up to the User to ensure that he is not affected by an access restriction. Any User affected by an access restriction will be refused access to the lift in question, without the User or the person who purchased the Pass used by this User being able to claim any compensation whatsoever.The access to the lift with a Mountain Bike is not possible if these conditions are not met :
Mountain Bikes are on the list of vehicles allowed by police regulations posted at the start of the lifts
The User is the holder of the Pass allowing to access the lifts with a mountain bike. Passes given for the winter season, as well as, for the summer season, « pedestrian » Passes, does not allow access to lifts with a mountain bike.
Passes do not grant Users priority access to any lift.
To make the sharing of encoded information easier when the User goes through access points of lifts, the Pass must be worn on the left side et, preferably, far enough from phones, keys and any aluminium object.
Non emancipated minor Users must constantly be accompagnied by an adult, who must ensure the surveillance of the User in any circumstances.
ARTICLE 3. PARTICIPATION IN ACTIVITIES
The « Mountain Kart » Activity is open only to Users mesuring at least 1,40 meter. « Downhill Scooter » and « Guided Electric Scooter Adventure » Activities are open only to Users measuring at least 1,40 meter. The « Guided Electric Scooter Adventure » Activity is also exclusively for Users 14 and older. Regarding the « Giant Zipline » Activity, the weight of the User, or the total weight of two Users using the same zipline simultaneously,, must be between 25 kg and 120 kg, with a difference of less than 40kg between the two Users.
A helmet must be worn during any Activity.
Gear provided for an Activity can be only used on the tracks dedicated to this Activity.
Non emancipated minor Users must constantly be accompagnied by an adult, who must ensure the surveillance of the User in any circumstances.
ARTICLE 4. RESPECTING THE RULES
The User must abide by police regulations displayed at the start of lifts operated by SCV, as well as rules that are shared by any SCV employee when using the lifts. It is recommanded to respect the « ten rules of good conduct for trail users » edited by the International Federation of Ski.
The User must abide by sanitary rules edited by authorities or by SCV applying a decision made by the authorities. The applicable sanitary protocol is displayed in Pass Offices of SCV or on the website.
The User must refrain from any behavior that affects or is likely to affect the safety, health and tranquility of other users, SCV staff and SCV subcontractors (drunkenness, violence verbal or physical abuse, consumption of alcohol or drugs, carrying weapons, shouting, use of devices producing excessive noise, jostling, overtaking in access queues, etc.) in the departure and arrival areas ski lifts operated by SCV, as well as on these ski lifts. The User must also refrain from degrading the equipment operated by SCV.
Failing this, SCV reserves the right to prohibit the User's access to the ski lifts it operates, to inform any territorially competent judicial police officer and to initiate any proceedings against the User.
ARTICLE 5. CONTROL
The User must be able to present to any sworn inspector, on the departure and arrival areas of the lifts operated by SCV, on these lifts as well as on the slopes accessible by these lifts, or when the User participates in an Activity:
An original Pass, within its validity period and allowing the User to acces the used lift;
The proof of sale of this Pass or the proof of booking of an Activity in which the User participates;
If applicable, the original document(s) proving that the User meets the conditions to benefit from a Pass or an Activity at a reduced or free price.
In case of contradiction between information on the card on which the Pass is encoded and the information recorded in the chip, the latter takes priority.
In the absence of presentation of the documents listed above, the User must pay the price of the Pass which he/she should have had to access the lift used and/or the price of the Activity.
The User must also pay a fixed indemnity, the amount of which may reach five times the value of the daily fixed price corresponding to the lift in question, or, failing that, five times the value of the outward and return Pass on this lift. The amount of this lump sum is rounded up to the next higher euro.
If the User cannot or does not want to immediately pay the amount of the fixed compensation, the sworn controller draws up a report noting the violation. He is then authorized to record the identity and address of the User. If the latter refuses or is unable to prove his/her identity, the sworn controller immediately reports this to any territorially competent judicial police officer, who can order him to present the User to him immediately. This procedure is immediately terminated if the User pays all the sums due for the transaction. The User has a period of three months from the observation of the infringement to pay the amount of the transaction, including any sum corresponding to the price of the Pass, the fixed compensation and the costs of constitution of the folder. The User may also, within the same period, send a reasoned protest to SCV. If payment is not made within the aforementioned period and in the absence of protest, the offense report is sent by SCV to the public prosecutor and the User becomes automatically liable for an increased fixed fine collected by the Treasury.
The sworn inspector may withdraw the Ticket used by the User from the User in order to return it to its true holder.
The fixed compensation is not due in the event of failure to present the proof of reservation of an Activity.
ARTICLE 6. NON-TRANSFERABILITY OF PASSES AND ACCESS TO ACTIVITIES
Passes and access Pass to the Activities are personal and cannot be transferred, for payment or free of charge, to any third party whatsoever. Any Pass or access Pass to an Activity that has been the subject of such a transfer is considered invalid.
As an exception, Passes valid for three hours sold at full price for the winter season can be used by several Users.
ARTICLE 7. LOSS OR THEFT OF A CHIP CARD
In the event of loss or theft of the card on which the Pass or right of access to an Activity is encoded, and provided that this Pass or this right of access to an Activity has been purchased to SCV or one of its agents, the User must report this loss or theft to an SCV Pass Office. The User must then provide:
If the Pass or the right of acces to an Activity has been purchased to SCV, the original proof of sale of the Pass or right of access to an Activity. In case of a purchase on the Website, the proof of sale is the order confirmation email ;
If the Pass or right to access to an Activity has been purchased to a subcontractors (distributor, travel agency, etc.), the number on the chip card on which the Pass or right of access to an Activity is encoded ;
The date of purchase of the Pass or right of access to Activity ;
The payment type used during this purchase ;
The date and period of validity of the Pass or right of access to an Activity.
Upon presentation of these elements, the issue of a new card is immediate and the User is charged €10 including tax. This amount is not refundable if the original card is found. On the new card is encoded a new Pass or a new right of access to the Activity for the residual duration of the Pass or the right of access to the initial Activity.
The lost or stolen card is immediately deactivated. It can therefore no longer be used, even if it is found.
As an exception, cannot be replaced:
Passes valid during the winter season and for a validity period below or equal to 3 hours ;
Access rights to an Activity already used, even if it has been used by a person other than its legitimate holder;
Access rights to an Activity during the summer season.
If the User has lost or had one of these Passes stolen, he/she must buy a new one. He/she is invited to immediately report the loss or theft of the Pass to one of SCV's Pass Offices, so that the latter can deactivate this Pass.
ARTICLE 8. DEFECTIVE CHIP CARD
The cards on which a Pass or an access to an Activity is encoded must not be bent, perforated, broken, or placed near a heat source.
In the event of a card malfunction, the User may return it to one of the SCV Pass Offices. We then replace it for free. However, in the winter season, if it turns out that the malfunction is attributable to the User's non-compliance with the Conditions of Use, the replacement of the card or the access pass is invoiced at €10 including tax to the User.
If the card was provided by an entity other than SCV or one of its agents, the User must contact this entity to obtain a replacement.
ARTICLE 9. PHOTOGRAPHIES TAKEN BY SCV
A photography of the User will automatically be taken when going down on the Giant Zipline. Users can obtain their photo by going to a kiosk located next to the start of the Giant Zipline. The price of the photography is 5 euros.
ARTICLE 10. PERSONAL DATA
10.1. Purpose and basis of personal data processing
Personal data collected during the use of a Pass or participation in an Activity is processed in order to:
Control the User's access to the lifts operated by SCV or the participation in an Activity, if necessary draw up an offense report, obtain payment of the fixed compensation due for this offense and determine if the offense usually punished by article L. 2242-6 of the transport code is constituted. This processing is based on the legitimate interest of SCV to fight against fraud;
Provide assistance to the User in the event of an accident, ensure the administrative follow-up of the accident, invoice the costs of assistance and deal with any dispute. This processing is based on the legitimate interest of the municipality to provide an emergency service on its territory and to recover the related costs;
Send the User newsletters, commercial offers and invitations to participate in games, competitions or satisfaction surveys. This processing is based on the User's consent;
Respond to requests for information, comments and complaints from the User. This processing is based on the User's consent.
10.2. Data controller
The processing operations mentioned above are carried out under the responsibility of SCV, represented by its managing director and whose contact details are given at article 1.
10.3. Recipients of personal data
The data collected is intended for:
SCV;
the prosecution authorities in the event of fraud by the User;
the health services, to the public authority responsible for invoicing and collecting emergency costs, to the gendarmerie in the event of an investigation and to the insurers of SCV and the User;
service providers whose intervention is necessary to carry out the processing mentioned above.
This data may be transferred to a country that is not a member of the European Union. The User can obtain information on this transfer and the guarantees that apply to it from SCV.
10.4. Personal data retention periods
The data collected is kept for the following periods:
Data used to control the User's access to the ski lifts operated by SCV or his participation in an Activity, if necessary draw up a report of an offence, obtain payment of the fixed compensation and determine whether the offense usually consists of:
In the absence of fraud, during the period of validity of the Ticket or the Activity;
In case of fraud:
In the event of payment of the fixed compensation: until full payment of this compensation;
In the absence of payment of the fixed compensation: for twelve months following the establishment of the offense report or until the date on which the conviction of the User becomes final if this date is later;
Data used to provide assistance to the User in the event of an accident, to ensure the administrative follow-up of the accident, to invoice the costs of assistance and to deal with any dispute: for the time necessary for the care of the User and the recovery of related costs;
Data used to send the User newsletters, commercial offers and invitations to participate in games, competitions or satisfaction surveys: for three years following the collection of this data, this period being renewed at each significant interaction between the User and SCV (order, request for information, etc.);
Data used to respond to requests for information, comments and complaints from the User: for the time necessary to process these requests, comments and complaints.
Data used to to get Users their photography on the Giant Zipline : until the end of the day on which the photography was taken. At the end of this period, the photography is deleted.
10.5. Rights of Users
The User may access the data concerning him, have it rectified or erased, transfer it or have it transferred to a third party, obtain the limitation of processing or oppose this processing. He may also withdraw his consent to the processing of his data, the withdrawal of this consent not however affecting the lawfulness of the processing carried out before this withdrawal. To exercise these rights, he must send a request to the Data Protection Officer of SCV, to the contact details indicated at article 10.
SCV will comply with this request subject to compliance with the obligations imposed on it. In order to protect personal data, SCV reserves the right to ask the User for proof of identity before responding to this request.
Finally, the User may submit a complaint to the National Commission for Computing and Liberties (CNIL) if it considers that its rights have not been respected. The contact details of the CNIL are as follows: CNIL, 3 place de Fontenoy, TSA 80715, 75334 Paris Cedex 07, France – Tel. : +33 (0)1 53 73 22 22 – Fax: +33 (0)1 53 73 22 00 – Website: https://www.cnil.fr/fr/plaintes.
ARTICLE 11. REQUESTS AND COMPLAINTS
The User may address any request or complaint concerning the processing of his/her personal data:
Either by post to the following address: SCV Domaine Skiable, Protection of personal data, place du Téléphérique, Le Serre d'Aigle, Chantemerle, 05330 Saint-Chaffrey, France;
or by e-mail to the following address: scv.dpo@compagniedesalpes.fr;
The User may submit any other request or complaint, within two months of the occurrence of the event giving rise to the complaint:
Either by post to the following address: SCV Domaine Skiable, place du Téléphérique, Le Serre d'Aigle, Chantemerle, 05330 Saint-Chaffrey, France;
or through the website https://www.ticketoski.fr/fr/serre-chevalier.
ARTICLE 12. SETTLEMENT OF DISPUTES
In the event of a dispute between the User and SCV relating to the validity, interpretation or execution of the Terms of Use, the User may have free recourse to a conventional mediation procedure or any other alternative method of dispute resolution.
He may use a mediation procedure with the Tourism and Travel Mediator (MTV Médiation Tourisme Voyage, BP 80 303, 75 823 Paris Cedex 17, France – Tel.: +33 (0)1 42 67 96 68 – Email: info@mtv.travel) according to the procedures set out on the website https://www.mtv.travel and within a maximum period of one year from the written complaint made to SCV.
He can also use the online dispute resolution platform set up by the European Commission, accessible on the website https://webgate.ec.europa.eu/odr/.
In the absence of an amicable settlement, the User may seize either one of the courts with territorial jurisdiction under the French Code of Civil Procedure, or the court of the place where he lived at the time of the conclusion of the contract or the occurrence of the event damaging.
ARTICLE 13. GREENHOUSE GAZ EMISSION
The quantity of greenhouse gases emitted by the lifts operated by SCV is:
For winter :
12.99 g CO²e for a “Pedestrian” Pass valid for one day, equivalent to a car journey of 0.09 km;
62 g CO²e for a Pass other than "Pedestrian" and valid for one day, equivalent to a car journey of 0.44 km;
6 g CO²e for a Pass valid for one passage, equivalent to a car journey of 0.04 km;
For summer :
11.94 g CO²e for a “Pedestrian” Pass valid for one day, equivalent to a car journey of 0.09 km;
5.97 g CO²e for a Pass valid for one passage, equivalent to a car journey of 0.04 km.
Calculation basis: diesel car 140g/km, class C, current average.
100% of the energy used by the ski lifts operated by SCV is renewable (i.e. 6 g CO²e/kWh).
For any additional information, the User may contact: SCV, Risk Management and Sustainable Development Department, place du Téléphérique, Le Serre d'Aigle, Chantemerle, 05330 Saint-Chaffrey, France
ARTICLE 14. ENTRY INTO FORCE OF THE TERMS OF USE
Terms of Use enter into force on June 30th, 2023.
ARTICLE 15. MODIFICATION OF THE TERMS OF USE
SCV reserves the right to modify the Terms of Use at any time.
ARTICLE 16. TRANSLATION OF THE TERMS OF USE
In the event of a contradiction between the Terms of Use in French and the Terms of Use in another language, the Terms of Use in French prevail.
ARTICLE 17. APPLICABLE LAW
The Terms of Use are governed by French law.